As Customer Service AOS Expert (Lean Expert), you will lead value stream mapping and process simplification initiatives to improve competitiveness and operational performance
Job Summary
As Customer Service AOS Expert (Lean Expert), you will lead value stream mapping and process simplification initiatives to improve competitiveness and operational performance.
The role offers the chance to work in a multicultural environment with opportunities to grow skills through Airbus learning offers and a hybrid working model.
You will support the deployment of Lean strategy, collaborate with performance teams, and perform Lean awareness training to increase AOS maturity across business lines.
Matching Summary
As Customer Service AOS Expert (Lean Expert), you will lead value stream mapping and process simplification initiatives to improve competitiveness and operational performance.
Skills & Requirements
Must-have
Lean Management and AOS expertise
Value Stream Mapping and analysis
Data analysis with Python, Pyspark, SQL
Performance measurement and KPI development
Cross-functional stakeholder management
Lean workshops facilitation (Kaizen, 5S)
Nice-to-have
Change management and coaching skills
Experience with Skywise technologies
Knowledge of GenAI technologies
Multicultural and transnational teamwork
Strong communication and persuasion skills
Key Requirements
2 years experience with Skywise technologies desirable