Customer Service, Transition And Improvement Specialist

Amadeus

San Jose, US
Hybrid
Design and deploy support models
Guide customers through deployment
Ensure smooth transitions
At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Job Summary

  • At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
  • Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.
  • Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

Matching Summary

At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Skills & Requirements

Must-have

  • design and deploy support models
  • guide customers through deployment
  • ensure smooth transitions
  • continual service improvement
  • ITIL best practices
  • manage internal improvement projects

Nice-to-have

  • collaborative team spirit
  • openness to feedback
  • cultural competence
  • conflict management
  • negotiation abilities

Key Requirements

  • University degree in Computer Science or related field, or equivalent work experience
  • Experience in Customer Service
  • Project Management experience
  • ITIL Foundations certified

Work Rights

Not specified

Tailored Resume

Cover Letter