Contact Center Specialty Service Representative- Digital
M&T Bank
Bridgeport, CT, United States
$20–$24 ph; 10% shift differential for shifts afte...
On-site (100% for first 6 months, potential for 1 day remote after)
Respond to customer inquiries
Provide solutions across business lines
Identify customer needs
M&T Bank is seeking a Contact Center Specialty Service Representative for their Bridgeport, CT location. The role involves providing exceptional customer service through inbound and outbound calls, addressing inquiries related to banking products and services, and requires a flexible schedule including weekend shifts
Job Summary
Deliver exceptional service during inbound and outbound customer interactions, responding to inquiries about M&T Bank's products and services.
Identify and address customer needs, suggest alternative products, and resolve customer complaints in a timely and accurate manner.
M&T Bank offers paid training, overtime, shift differential, paid time off, health care benefits, retirement savings plan, and tuition reimbursement.
Matching Summary
Match Score: 75
M&T Bank is seeking a Contact Center Specialty Service Representative for their Bridgeport, CT location. The role involves providing exceptional customer service through inbound and outbound calls, addressing inquiries related to banking products and services, and requires a flexible schedule including weekend shifts.
Salary
$20–$24 per hour; 10% shift differential for shifts after 8:15pm; Health Care Benefits, Retirement Savings Plan, Paid Time Off
Skills & Requirements
Must-have
Respond to customer inquiries
Provide solutions across business lines
Identify customer needs
Resolve customer complaints
Adhere to risk and regulatory standards
Nice-to-have
Suggest alternative bank products
Contribute to customer retention
Mentor newly-hired agents
Key Requirements
High school diploma or equivalent (GED)
2 years' customer service, sales, or related bank experience