Telesales Analyst/ Senior Analyst (telemarketing)

UOB United Overseas Bank Limited

Singapore
Not specified (assumed to be onsite given the nature of the role).
Make outbound calls to customers
Follow approved scripts and systems
Identify customer needs and sales opportunities
UOB United Overseas Bank Limited is seeking a Telesales Analyst/Senior Analyst to engage existing customers and promote financial products through outbound calls. The role requires delivering excellent customer service while adhering to bank policies and ethical sales practices

Job Summary

  • The role involves engaging existing UOB customers to promote credit card instalment lending products and identify sales opportunities.
  • Candidates must adhere strictly to the UOBM Sales Discipline Guide while converting leads into sales ethically and accurately.
  • The position requires maintaining detailed call records, updating CRM systems, and upholding the company's values of honor and commitment.

Matching Summary

Match Score: 75

UOB United Overseas Bank Limited is seeking a Telesales Analyst/Senior Analyst to engage existing customers and promote financial products through outbound calls. The role requires delivering excellent customer service while adhering to bank policies and ethical sales practices.

Skills & Requirements

Must-have

  • Make outbound calls to customers
  • Follow approved scripts and systems
  • Identify customer needs and sales opportunities
  • Maintain accurate call records and CRM data
  • Adhere to bank sales discipline guides

Nice-to-have

  • Excellent customer service and empathy
  • Effective communication skills
  • Ability to handle difficult leads
  • Experience in banking or telemarketing
  • Strategic thinking and execution

Key Requirements

  • Fresh graduates acceptable
  • 2+ years telemarketing experience preferred for Senior Analyst
  • No prior banking experience required for Analyst role

Work Rights

Not specified

Tailored Resume

Cover Letter