The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada
Job Summary
The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.
The role drives execution of Apex’s Client Success Model, strengthens senior‑level client engagement, and ensures the CRM team consistently delivers a high‑quality, commercially focused client experience.
Apex Group offers a genuinely unique opportunity to be part of an expanding large global business with competitive remuneration and training and development opportunities.
Matching Summary
The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.
Salary
Base: USD $250,000 – USD $325,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Client Success Model execution
Senior-level client engagement
Commercial accountability
Account planning and reporting
Cross-functional leadership
Nice-to-have
Global, multi-jurisdiction experience
Scaling teams experience
Operational change experience
M&A integration experience
Key Requirements
15+ years in financial services
Direct client management responsibility
Proven leadership of a client relationship or commercial team
Strong commercial acumen
Executive presence
Understanding of fund administration and related services