Not specified (assumed to be in-office due to location)
4 years higher education or work experience
Work leadership experience required
Strong customer service skills needed
M&T Bank is seeking a Banking Services Group Leader II for Retail Servicing in Millsboro, Delaware. The role involves managing workflow, training team members, and ensuring adherence to company procedures while promoting a supportive environment
Job Summary
The role guides workflow, manages exceptions, and assists in process improvement efforts within the Retail Servicing unit.
The incumbent is responsible for training team members, approving daily productivity reports, and conducting quality assurance reviews.
Employees must adhere to risk and regulatory standards while resolving internal and external customer escalations.
Matching Summary
Match Score: 85
M&T Bank is seeking a Banking Services Group Leader II for Retail Servicing in Millsboro, Delaware. The role involves managing workflow, training team members, and ensuring adherence to company procedures while promoting a supportive environment.
Salary
Base: $22.61 - $37.67 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
4 years higher education or work experience
Work leadership experience required
Strong customer service skills needed
Nice-to-have
Proven verbal and written communication skills
Knowledge of systems and procedures in assigned area
Ability to promote belonging and brand values
Key Requirements
Minimum of 4 years higher education or work experience
Work leadership experience required
Knowledge of spreadsheet and word processing software