Sales & Crm Business Analyst

Otis

Remote City, CT, USA
$116,000 - $174,000; not specified; not specified ...
Fully remote
Sales customer relationship management platform
Translate stakeholder visions into actionable features
Document detailed design requirements
The Sales & CRM Business Analyst plays a key role on the design team, partnering closely with business stakeholders and solution architects to deliver high‑value features for internal sales, marketing, and billing teams

Job Summary

  • The Sales & CRM Business Analyst plays a key role on the design team, partnering closely with business stakeholders and solution architects to deliver high‑value features for internal sales, marketing, and billing teams.
  • This position is responsible for translating stakeholder visions into actionable, well‑defined features, documenting detailed design requirements, and effectively transitioning work items to development teams for execution.
  • We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

Matching Summary

The Sales & CRM Business Analyst plays a key role on the design team, partnering closely with business stakeholders and solution architects to deliver high‑value features for internal sales, marketing, and billing teams.

Salary

$116,000 - $174,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Sales Customer Relationship Management platform
  • translate stakeholder visions into actionable features
  • document detailed design requirements
  • transition work items to development teams
  • assess existing business processes
  • facilitate requirements gathering sessions
  • lead functional design sessions
  • lead Scrum Team Refinement Sessions
  • present live product demonstrations
  • support QA + UAT test case authoring
  • review, triage, and provide clarifications for bugs
  • prepare system release notes
  • assist with Sprint Planning Activities
  • Agile software development methodologies
  • Microsoft Dynamics 365 (Sales module)
  • cloud-based solutions
  • data migrations, integrations, APIs
  • Azure DevOps (ADO)

Nice-to-have

  • international talent driven company
  • grow in business heavy skillsets
  • grow in technical and digital skillsets
  • evolve business process and technical solutions
  • cross-functional, multi-geography workshops
  • balance strategic thinking with tactical execution
  • highly organized, analytical, detail-oriented
  • strong interpersonal, collaboration skills
  • strong negotiation skills
  • diverse business systems and technologies

Key Requirements

  • Bachelor’s degree in Computer Science or related field preferred
  • high school diploma or GED required
  • 2+ years of IT experience
  • progressive responsibility in business analysis
  • progressive responsibility in functional design
  • experience leading business process improvements
  • experience preparing and delivering product demonstrations
  • proven ability to facilitate cross-functional workshops
  • ability to evaluate and drive technical solutions
  • authorization to work in the U.S. now and in the future without sponsorship

Work Rights

Authorization to work in the U.S. without sponsorship

Tailored Resume

Cover Letter