Customer Service Representative

Air Products

Order taking management via phone email fax
Customer po management and billing support
Sap or lbshell ordering system proficiency
The role involves managing order taking processes across phone, email, and fax channels while ensuring customer satisfaction

Job Summary

  • The role involves managing order taking processes across phone, email, and fax channels while ensuring customer satisfaction.
  • Employees are responsible for building sustainable relationships with customers through open communication and maintaining accurate records in the Ordering System.
  • The position includes supporting the billing process and coordinating customer requirements with Operation, Distribution, and Sales departments.

Matching Summary

The role involves managing order taking processes across phone, email, and fax channels while ensuring customer satisfaction.

Skills & Requirements

Must-have

  • Order taking management via phone email fax
  • Customer PO management and billing support
  • SAP or LBShell ordering system proficiency
  • Strong phone contact handling skills
  • Active listening and communication techniques

Nice-to-have

  • Ability to adapt to different customer characters
  • Experience training new CSR team members
  • Multitasking excellence in fast-paced environment
  • Collaboration with Operations and Sales teams

Key Requirements

  • Bachelor's Degree required
  • Minimum 4 years customer service experience
  • English reading and writing proficiency
  • Familiarity with MS Office software

Work Rights

Not specified

Tailored Resume

Cover Letter