Patient Connections Specialist

Advocate Aurora Health

Base: $20.80 - $31.20; bonus/equity: not specified...
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Telephone answering platform usage
Patient privacy protection protocols
Active listening and critical thinking
** Advocate Aurora Health is seeking a part-time Patient Connections Specialist to provide essential telephone support within their call center, primarily focusing on patient engagement. The role requires effective communication, customer service skills, and experience in a medical office or healthcare setting. **

Job Summary

  • The role involves utilizing a telephone answering platform to efficiently answer calls for multiple areas while maintaining expert knowledge of database applications.
  • Advocate Health is the third-largest nonprofit integrated health system in the United States, employing over 155,000 teammates across 69 hospitals.
  • Employees are eligible for comprehensive Total Rewards including competitive compensation, paid time off, health benefits, and retirement plans.

Matching Summary

Match Score: 75

** Advocate Aurora Health is seeking a part-time Patient Connections Specialist to provide essential telephone support within their call center, primarily focusing on patient engagement. The role requires effective communication, customer service skills, and experience in a medical office or healthcare setting. **

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • Telephone answering platform usage
  • Patient privacy protection protocols
  • Active listening and critical thinking
  • Fast-paced environment adaptability
  • Standard greeting and closing procedures

Nice-to-have

  • Superior customer service skills
  • Team player with goal achievement
  • Experience with CRM software
  • Knowledge of growth and development principles
  • Familiarity with Electronic Medical Record systems

Key Requirements

  • High school diploma or GED required
  • Bachelor's degree preferred
  • One year medical office experience preferred
  • Microsoft Office and EMR software experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter