Trainer (m/w/d) Customer Care

Concentrix

Pécs, Hungary
Performance-based; cafeteria pyckage up to 450,000...
Hybrid
German language proficiency c1 level
Hungarian language proficiency c1 level
Minimum 6 months customer care experience
Concentrix is seeking a Trainer for Customer Care in Pécs, Hungary, who is fluent in German and Hungarian. The role involves training customer service representatives, conducting phone consultations, and enhancing training materials based on practical experiences

Job Summary

  • This role involves conducting practical sales and communication trainings to prepare customer advisors for telephone interactions.
  • The position offers a hybrid work model with the possibility of remote work after the initial onboarding period.
  • Employees receive benefits including regular massages, a cafeteria package up to 450,000 HUF annually, and performance-based compensation.

Matching Summary

Match Score: 85

Concentrix is seeking a Trainer for Customer Care in Pécs, Hungary, who is fluent in German and Hungarian. The role involves training customer service representatives, conducting phone consultations, and enhancing training materials based on practical experiences.

Salary

Performance-based; Cafeteria package up to 450,000 HUF/year; Public transport subsidies included

Skills & Requirements

Must-have

  • German language proficiency C1 level
  • Hungarian language proficiency C1 level
  • Minimum 6 months customer care experience
  • First training or onboarding experience
  • Hybrid work model availability in Pécs

Nice-to-have

  • English language skills
  • High sales affinity
  • Strong MS-Office knowledge
  • Conflict resolution capabilities
  • Quick learning ability for new topics

Key Requirements

  • C1 German and Hungarian language skills
  • 6+ months Customer Care experience
  • Prior training or onboarding experience
  • Willingness to work weekends if needed
  • Based in Pécs, Hungary

Work Rights

Not specified

Tailored Resume

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