Job Summary

• The Support Technician will utilize technical knowledge and controls expertise to independently support one product line at a high level and provide basic support for 1-2 additional product lines by resolving customer issues, testing new technology, and assisting in the development of proactive services.
• Respond with urgency to resolve unplanned customer issues, including providing breakdown support for component replacements (loading HMIs, drives, PLCs) as necessary.
• VPN into customer machines remotely to troubleshoot PLCs, drives and devices during second shift hours.

Matching Summary

Skills & Requirements

Key Requirements

• Up to five years of machine troubleshooting experience with formal qualifications
• Seven years of machine troubleshooting experience with a high school diploma
• Ability to travel several weeks per year

Work Rights