Operations Analyst - Customer Service

Uline

Kenosha, WI, US
Not specified; multiple bonus programs available; ...
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Advanced microsoft excel experience
Sql query building and maintenance
Power bi dashboard creation
** Uline is seeking an Operations Analyst for its Corporate Customer Service department in Kenosha, WI, to analyze contact center performance data and drive improvements in customer service operations. The ideal candidate will have a bachelor's degree, over two years of relevant experience, and proficiency in SQL and Power BI. **

Job Summary

  • This role focuses on transforming contact center data into actionable insights to improve operations and ensure legendary service.
  • The position requires building and maintaining SQL queries and Power BI dashboards to support performance and trend reporting.
  • Uline offers comprehensive benefits including complete health insurance, a 401(k) with a 6% employer match starting day one, and an on-site fitness center.

Matching Summary

Match Score: 75

** Uline is seeking an Operations Analyst for its Corporate Customer Service department in Kenosha, WI, to analyze contact center performance data and drive improvements in customer service operations. The ideal candidate will have a bachelor's degree, over two years of relevant experience, and proficiency in SQL and Power BI. **

Salary

Not specified; Multiple bonus programs available; Complete health insurance coverage and 401(k) with 6% employer match

Skills & Requirements

Must-have

  • Advanced Microsoft Excel experience
  • SQL query building and maintenance
  • Power BI dashboard creation
  • Contact center performance analysis
  • Business strategy insight delivery

Nice-to-have

  • Robotic Process automation (RPA) knowledge
  • Excellent communication skills
  • Strong organizational abilities
  • Collaborative stakeholder engagement

Key Requirements

  • Bachelor's degree required
  • 2+ years of data analysis or business intelligence experience
  • Must be eligible for pre-employment hair follicle drug screening
  • All positions are on-site in Kenosha, WI

Work Rights

Not specified

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