It User Services Manager

University of Wisconsin Stevens Point

Stevens Point, Wisconsin, US
$75,000, minimum py
On-site
Manage campus support team
Direct support for college of natural resources
Support computer and audio-visual equipment
The University of Wisconsin-Stevens Point is seeking an IT User Services Manager to oversee the Campus Support Team and provide IT support to the College of Natural Resources. The ideal candidate should have extensive experience in IT support, including management and customer service skills, and be able to work in a dynamic academic environment

Job Summary

  • This is a multifunctional position that manages the Campus Support Team (CST) and provides direct support to the College of Natural Resources (CNR).
  • The position will require occasional flexible hours that may include limited evenings, weekends and/or on-call hours.
  • The ability to both lead a team of support specialists and be able to work independently while providing excellent customer services in a fast-paced academic environment are requirements.

Matching Summary

Match Score: 85

The University of Wisconsin-Stevens Point is seeking an IT User Services Manager to oversee the Campus Support Team and provide IT support to the College of Natural Resources. The ideal candidate should have extensive experience in IT support, including management and customer service skills, and be able to work in a dynamic academic environment.

Salary

$75,000, minimum

Skills & Requirements

Must-have

  • Manage Campus Support Team
  • Direct support for College of Natural Resources
  • Support computer and audio-visual equipment
  • Lead support specialists
  • Excellent customer service skills

Nice-to-have

  • Experience in Higher Education
  • Experience with GIS applications
  • Automate business processes with scripting

Key Requirements

  • Bachelor's degree or 6+ equivalent experience
  • 8+ years supporting MS Windows computers
  • Experience supporting mobile devices
  • Experience managing small to medium projects

Work Rights

Must be eligible to work in the US

Tailored Resume

Cover Letter