Patient Service Representative - Full Time - Primary Care
Thevalleyvet
Patient scheduling and referral processing
Accurate demographic and financial information collection
Excellent customer service and interpersonal skills
Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network, demonstrating excellence in all patient and customer encounters
Job Summary
Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network, demonstrating excellence in all patient and customer encounters.
This position is responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency, as well as collecting accurate demographic and financial information.
Valley Health offers a Zero-Deductible Health Plan, Dental and vision insurance, Generous Paid Time Off, Tuition Assistance, and a Retirement Savings Match for full-time employees.
Matching Summary
Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians’ network, demonstrating excellence in all patient and customer encounters.
Skills & Requirements
Must-have
Patient scheduling and referral processing
Accurate demographic and financial information collection
Excellent customer service and interpersonal skills
Proficiency in Epic system
Handling confidential patient information
Nice-to-have
Positive and welcoming demeanor
Ability to work with diverse people
Proactive problem-solving
Key Requirements
High School Diploma or equivalent
1 year of relevant work experience
Associate's degree preferred
Strong computer, customer service, and communication skills
Ability to prioritize work
Ability to handle confidential information and sensitive situations