Customer Service Specialist

VIAVI SOLUTIONS SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified
End to end order fulfillment process
Erp system data entry
Customer inquiry resolution
VIAVI Solutions Singapore Pte. Ltd. is seeking a Customer Service Specialist to manage customer interactions related to order fulfillment, returns, and service requests. The ideal candidate will have a diploma and 1-3 years of relevant experience, showcasing strong organizational and communication skills

Job Summary

  • This position is responsible for the end-to-end order fulfillment process across the APAC region.
  • The role involves interacting directly with customers to provide fast responses to inquiries and resolve order-related issues.
  • Candidates must be able to review scheduling, manage logistics arrangements, and interface with factory or contracted service centers.

Matching Summary

Match Score: 75

VIAVI Solutions Singapore Pte. Ltd. is seeking a Customer Service Specialist to manage customer interactions related to order fulfillment, returns, and service requests. The ideal candidate will have a diploma and 1-3 years of relevant experience, showcasing strong organizational and communication skills.

Skills & Requirements

Must-have

  • End to end order fulfillment process
  • ERP system data entry
  • Customer inquiry resolution
  • Logistics and shipping coordination
  • RMA processing and tracking

Nice-to-have

  • Strong organizational skills
  • Adaptability to changing environment
  • Active listening skills
  • Self-starter mindset
  • Good analytical problem-solving

Key Requirements

  • Minimum Diploma holder and above
  • 1-3 years working experience
  • Fluent English communication skills

Work Rights

Not specified

Tailored Resume

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