Technical Engineer, Second Line Support, Bss Operations [order Management & Provisioning] - Bss Ops Department (bsopd)

Rakuten

Tokyo, Japan
Telecom bss ecosystem expertise
Sql proficiency for data analysis
Experience with linux/unix environments
We are looking for entrepreneurial and customer-obsessed individuals to join our team

Job Summary

  • We are looking for entrepreneurial and customer-obsessed individuals to join our team.
  • The role involves providing expert technical support and driving incident recovery for critical production issues.
  • You will collaborate with internal teams and external vendors to optimize the customer journey.

Matching Summary

We are looking for entrepreneurial and customer-obsessed individuals to join our team.

Skills & Requirements

Must-have

  • Telecom BSS ecosystem expertise
  • SQL proficiency for data analysis
  • Experience with Linux/Unix environments

Nice-to-have

  • Proactive problem-solving approach
  • Strong organizational skills
  • Ability to work independently

Key Requirements

  • Bachelor's degree in Computer Science
  • 5+ years of experience in L2 support
  • Experience with ITSM methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter