Customer Experience Supervisor

Driveway

Medford, OR, USA
Base: $50,000-75,000; bonus/equity: not specified;...
Customer resolution
Crm and erp systems
Customer service performance analysis
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional Customer Resolution and managing the activities of Driveway Customer Satisfaction Agents.
  • We Offer Best-in-Class Industry Benefits including Competitive pay, Medical, Dental, and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • CRM and ERP systems
  • Customer service performance analysis
  • Team leadership and development
  • Process optimization

Nice-to-have

  • Sense of urgency
  • Strategic thinking
  • Change agent
  • Team player
  • Positive attitude

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills
  • Demonstrates success in partnering with other groups

Work Rights

Not specified

Tailored Resume

Cover Letter