Manager, Service Delivery Enhanced Services

F5

Base: $107,200.00 - $160,800.00; bonus/equity: inc...
Not specified (likely hybrid or onsite based on typical roles in this field)
Leading customer facing support employees
Customer satisfaction focus
Managing customer interactions
F5 is seeking a Manager for Service Delivery Enhanced Services to lead a team that provides customer support for high-profile accounts, driving improvements and ensuring exceptional customer experiences. The ideal candidate will have significant management experience, particularly in technical support and customer-facing roles, along with a passion for empowering teams and navigating complex customer situations

Job Summary

  • Lead a team of service delivery managers to deliver the best customer experience possible, coaching and developing talent to take the organization to the next level.
  • Leverage qualitative and quantitative insights to make informed decisions and strategy, managing customer interactions by coordinating communication and directing issues to resolution.
  • Originate and oversee efforts to increase case/customer management efficiencies and introduce new tools, processes, and systems with other global ES team members.

Matching Summary

Match Score: 85

F5 is seeking a Manager for Service Delivery Enhanced Services to lead a team that provides customer support for high-profile accounts, driving improvements and ensuring exceptional customer experiences. The ideal candidate will have significant management experience, particularly in technical support and customer-facing roles, along with a passion for empowering teams and navigating complex customer situations.

Salary

Base: $107,200.00 - $160,800.00; Bonus/Equity: Incentive compensation, bonus, restricted stock units; Benefits: Benefits package detailed at F5 careers link

Skills & Requirements

Must-have

  • leading customer facing support employees
  • customer satisfaction focus
  • managing customer interactions
  • communicating complex technical issues
  • highly collaborative team environment
  • comprehending technical information

Nice-to-have

  • growth mindset
  • thought leaders
  • innovative programs
  • creative thinking
  • trusted advisors

Key Requirements

  • 12 years management experience preferred
  • BA/BS Degree or equivalent
  • Technical support role experience a plus
  • On call periodically and working outside normal hours
  • Approximately 5%-10% travel required

Work Rights

Not specified

Tailored Resume

Cover Letter