Technical Support Specialist, Platform

rippling

Remote, , US
Base: 20.00 - 23.00 usd ph; bonus/equity: equity i...
Remote
Technical support domain experience
Customer issue resolution
Crm system documentation
Rippling provides a unified platform to manage HR, IT, and Finance functions for businesses worldwide

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance functions for businesses worldwide.
  • The Technical Support team ensures seamless customer experiences by resolving technical challenges and collaborating with Product and Engineering teams to improve services.
  • Rippling offers competitive salary, benefits, equity, and fosters a diverse and inclusive workforce with opportunities for professional growth.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance functions for businesses worldwide.

Salary

Base: 20.00 - 23.00 USD per hour; Bonus/Equity: Equity included; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Technical support domain experience
  • Customer issue resolution
  • CRM system documentation
  • Product knowledge expertise
  • Shift work between 9am to 6pm PST
  • Excellent written and verbal communication

Nice-to-have

  • Collaborative and supportive environment
  • Continuous learning and development
  • Customer-centric approach
  • Problem-solving passion
  • Adaptability in fast-paced environment

Key Requirements

  • Bachelor’s degree in quantitative fields or relevant experience
  • 1-4 years technical support experience
  • Reside in Pacific or Mountain timezone
  • Ability to work shifts 9am to 6pm PST

Work Rights

Not specified

Tailored Resume

Cover Letter