Customer Support Specialist Iii

175

Tokyo, Japan
Base: 5,000,000 - 8,300,000 jpy; bonus: eligible; ...
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Fluency in japanese native or n1 level
3 years of customer service experience
Bachelor's degree from recognized university
** Exact Sciences is seeking a Customer Support Specialist III in Tokyo, Japan, to manage operations within their screening portfolio. This role involves onboarding healthcare providers, handling inquiries, and ensuring a seamless order lifecycle, contributing to the company's mission of improving cancer detection and treatment. **

Job Summary

  • The role supports the entire order lifecycle for cancer screening products, from account setup to sample transport and report delivery.
  • Employees will help build local infrastructure and provide training to staff, sales reps, and healthcare providers to ensure a best-in-class customer experience.
  • The position offers a competitive salary range of 5,000,000 to 8,300,000 JPY with eligibility for bonuses and comprehensive employee benefits.

Matching Summary

Match Score: 75

** Exact Sciences is seeking a Customer Support Specialist III in Tokyo, Japan, to manage operations within their screening portfolio. This role involves onboarding healthcare providers, handling inquiries, and ensuring a seamless order lifecycle, contributing to the company's mission of improving cancer detection and treatment. **

Salary

Base: 5,000,000 - 8,300,000 JPY; Bonus: Eligible; Benefits: Comprehensive wellness and growth programs included

Skills & Requirements

Must-have

  • Fluency in Japanese native or N1 level
  • 3 years of Customer Service experience
  • Bachelor's degree from recognized university
  • Proficiency in Microsoft Office and data management
  • Ability to work full-time in Tokyo office

Nice-to-have

  • Experience in medical industries or diagnostics
  • Salesforce.com operation skills
  • Passion for improving English communication
  • Training and customer instruction experience
  • Medical consultation background

Key Requirements

  • Bachelor's degree required
  • 3 years customer service experience
  • Japanese fluency (N1 level)
  • Work authorization in Japan required
  • No visa sponsorship available

Work Rights

Must be authorized to work in Japan

Tailored Resume

Cover Letter