Senior Officer / Officer, Customer Contact Centre (hotline)

Prudential Assurance UK

Hong Kong, Hong Kong
On-site
Handle and resolve customer inquiries
Provide best-in-class customer service
Handle escalated cases
Prudential Assurance UK is seeking a Senior Officer/Officer for their Customer Contact Centre in Hong Kong. The role focuses on delivering exceptional customer service for life and health insurance inquiries, requiring strong communication and problem-solving skills

Job Summary

  • Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner.
  • Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.
  • Candidates with less experience may be considered as Officer.

Matching Summary

Match Score: 85

Prudential Assurance UK is seeking a Senior Officer/Officer for their Customer Contact Centre in Hong Kong. The role focuses on delivering exceptional customer service for life and health insurance inquiries, requiring strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • handle and resolve customer inquiries
  • provide best-in-class customer service
  • handle escalated cases
  • support junior team members

Nice-to-have

  • proactively build long term trust
  • work with people of diverse backgrounds
  • adapt to changes

Key Requirements

  • Tertiary education
  • passed IIQE Paper 1, 3 and 5
  • 5 years of experience in Customer Service / Call Centre
  • Good written/spoken English and Chinese (including Putonghua)
  • Proficient in Microsoft Office

Work Rights

Not specified

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