Agentic Process And Transformation Lead For Customer Service

Omnissa

Multiple Locations
Base: usd $113,000 – $170,000; bonus/equity: not s...
Ai-first operating model
Process transformation
Cross-functional alignment
This role focuses on designing the AI-first operating model across L0–L3

Job Summary

  • This role focuses on designing the AI-first operating model across L0–L3.
  • You’ll partner closely with various departments as both a strategist and operator.
  • Omnissa offers a variety of benefits such as employee ownership and health insurance.

Matching Summary

This role focuses on designing the AI-first operating model across L0–L3.

Salary

Base: USD $113,000 – $170,000; Bonus/Equity: Not specified; Benefits: employee ownership, health insurance, 401k with matching contributions

Skills & Requirements

Must-have

  • AI-first operating model
  • process transformation
  • cross-functional alignment

Nice-to-have

  • experience in high-growth environments
  • familiarity with digital engagement strategies

Key Requirements

  • proven experience in SaaS
  • strong matrix leadership skills
  • analytical problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter