Technical Resource Contact Center Analyst - Senior
Hitachi Vantara
Not specified (assumed hybrid or onsite based on role requirements)
5-7 years technical support experience
Block storage subsystem troubleshooting
Network protocols fc iscsi nvme tcp/ip
Hitachi Vantara is seeking a Senior Technical Resource Contact Center Analyst to provide advanced technical support and problem resolution for customers. The role requires significant experience in technical support, particularly within a contact center environment, and emphasizes customer satisfaction, mentorship, and continuous improvement
Job Summary
This role serves as a key contributor to customer support operations by providing advanced technical assistance for complex Hitachi products and services.
The successful candidate will act as an escalation point for junior analysts, offering guidance on challenging technical problems across multiple platforms.
Hitachi Vantara fosters an inclusive culture based on mutual respect and offers industry-leading benefits with flexible work arrangements.
Matching Summary
Match Score: 85
Hitachi Vantara is seeking a Senior Technical Resource Contact Center Analyst to provide advanced technical support and problem resolution for customers. The role requires significant experience in technical support, particularly within a contact center environment, and emphasizes customer satisfaction, mentorship, and continuous improvement.
Skills & Requirements
Must-have
5-7 years technical support experience
Block storage subsystem troubleshooting
Network protocols FC iSCSI NVMe TCP/IP
Root cause analysis and problem resolution
Mentoring junior analysts
Nice-to-have
Hitachi product expertise preferred
CRM software Salesforce ServiceNow
Strong written and verbal communication
Continuous improvement mindset
Diverse global team collaboration
Key Requirements
Bachelor's degree in CS IT Engineering or equivalent
Minimum 5-7 years contact center technical support experience
At least 2 years in a senior or lead capacity
Relevant industry certifications (CompTIA A+, Network+, MCSE, CCNA) are a plus