Hybrid (in-office on mondays, tuesdays, and thursdays)
Global customer contact center leadership
Omnichannel support strategy
Service level agreement (sla) management
Rockwell Automation is seeking a Global Director for their Customer Care Contact Center to oversee operations and strategic leadership across global contact centers. The ideal candidate should have extensive experience in customer service management, particularly in a global context, and will be responsible for ensuring high-quality customer support and operational excellence
Job Summary
Oversee global customer contact centers, managing a diverse team dedicated to delivering accurate and personalized support across phone, chat, web, and email.
Ensure consistent service quality across regions by leveraging shared service centers and outsourced support teams, while tailoring experiences to local languages and cultural expectations.
Partner with IT and digital teams to optimize omnichannel support platforms and leverage data and analytics to improve processes and enhance customer experience.
Matching Summary
Match Score: 85
Rockwell Automation is seeking a Global Director for their Customer Care Contact Center to oversee operations and strategic leadership across global contact centers. The ideal candidate should have extensive experience in customer service management, particularly in a global context, and will be responsible for ensuring high-quality customer support and operational excellence.