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Travel + Leisure Co. is seeking a Tour Reception professional responsible for managing operations related to guest reception, contract handling, and customer service in the vacation ownership sector. The role requires proficiency in customer service and data entry, with a focus on maintaining a professional atmosphere for guests and supporting sales operations.
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Job Summary
Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures.
Prepare Timeshare Sales Contracts for Sales Department and Property Owners and assist Administrative Supervisor in support of Sales Staff.
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week.
Matching Summary
Match Score: 75
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Travel + Leisure Co. is seeking a Tour Reception professional responsible for managing operations related to guest reception, contract handling, and customer service in the vacation ownership sector. The role requires proficiency in customer service and data entry, with a focus on maintaining a professional atmosphere for guests and supporting sales operations.
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Skills & Requirements
Must-have
Greet and qualify touring guests
Collect and validate guest information
Assign tours to Sales Agents
Provide exceptional customer service
Answer phones and guest questions
Distribute premiums to guests
Data entry into Central Reservations Systems
Nice-to-have
Promote a professional atmosphere
Assist property owners with contract questions
Maintain Property Owner Information
Support Sales, Marketing, HR, Resort teams
Inclusive environment, deliver excellence
Key Requirements
High School Diploma
One year general office experience
One year customer service experience
Proficient in Microsoft Word, Outlook, Excel
Proficient in Central Reservation System (CRS) or EPNY