Product Manager – Scams (complaints & Resolution)

CommBank

**
Product manager experience
Scams or complaints journeys
Customer fairness and risk lens
** CommBank is seeking a Product Manager for their Scams team, focusing on enhancing customer experiences and operational outcomes in scam identification and resolution. The ideal candidate should have experience in financial services, product management, and a customer-first mindset, with a strong emphasis on data analysis and stakeholder collaboration. **

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • You’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • Day 1 process ready for commencement of the ACMA and AFCA changes, with clear customer pathways, operational playbooks and controls.

Matching Summary

Match Score: 75

** CommBank is seeking a Product Manager for their Scams team, focusing on enhancing customer experiences and operational outcomes in scam identification and resolution. The ideal candidate should have experience in financial services, product management, and a customer-first mindset, with a strong emphasis on data analysis and stakeholder collaboration. **

Skills & Requirements

Must-have

  • Product Manager experience
  • scams or complaints journeys
  • customer fairness and risk lens
  • data analysis and root cause diagnosis
  • continuous discovery practice
  • regulatory and industry requirements translation

Nice-to-have

  • financial services experience
  • customer-first mindset
  • excellent communication and influencing skills
  • problem-first prioritization

Key Requirements

  • Product Manager experience
  • Tertiary qualification in business or related discipline (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter