Call Center Quality Assurance Specialist

SCR Medical Transportation

Monitoring and evaluating staff performance
Developing and distributing recaps
Conducting live in the moment coaching
The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards

Job Summary

  • The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards.
  • The position requires assisting with the development, analysis, and distribution of recaps, findings, and summaries for leadership.
  • Candidates must be proficient and up-to-date on all operational policies and procedures while providing live coaching.

Matching Summary

The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards.

Skills & Requirements

Must-have

  • monitoring and evaluating staff performance
  • developing and distributing recaps
  • conducting live in the moment coaching

Nice-to-have

  • proficient on policies and procedures
  • analyzing data to identify trends
  • assisting with training new agents

Work Rights

Not specified

Tailored Resume

Cover Letter