Sr Business Process Analyst - Support Knowledge And Ai

src.edu

Fully remote
Knowledge management system integration
Process mapping and documentation
Data analysis using tableau and pivot tables
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This role involves analyzing knowledge trends, driving process optimization, and enhancing digital AI tools supporting global Customer Support.
  • Our approach to flexible work combines in-person time and remote work, allowing freedom to create a flexible schedule.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Knowledge management system integration
  • Process mapping and documentation
  • Data analysis using Tableau and pivot tables
  • Support technologies troubleshooting
  • AI chatbot and digital agent support
  • Process improvement methodologies

Nice-to-have

  • Strong written and verbal communication
  • Adaptability and continuous learning
  • Collaboration with cross-functional teams
  • Experience with KCS and AI/ML frameworks

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years as Business Process Analyst or similar
  • 5+ years in knowledge management and KCS
  • Experience with AI chatbot/automated systems
  • Process improvement certifications (Lean, Six Sigma)
  • 2+ years experience with SQL and data visualization tools

Work Rights

Not specified

Tailored Resume

Cover Letter