Not specified; not specified; competitive compensa...
On-site
5+ years saas support experience
3+ years mid-market enterprise support
Strong troubleshooting and root cause analysis
Global Relay provides industry-leading cloud archiving and compliance solutions to highly regulated firms
Job Summary
Global Relay provides industry-leading cloud archiving and compliance solutions to highly regulated firms.
The role involves delivering high-quality post-implementation technical support while partnering with Technical Account Managers and Customer Success teams.
Candidates must balance strong technical troubleshooting capabilities with an understanding of client business impact to ensure efficient issue resolution.
Matching Summary
Global Relay provides industry-leading cloud archiving and compliance solutions to highly regulated firms.
Salary
Not specified; Not specified; Competitive compensation and benefits mentioned
Skills & Requirements
Must-have
5+ years SaaS support experience
3+ years Mid-Market Enterprise support
Strong troubleshooting and root cause analysis
Experience with Salesforce Service Cloud or Jira
Knowledge of SAML authentication and SSO
Nice-to-have
Collaborative team environment preference
Process improvement mindset
Cross-functional partnership skills
Writing technical knowledge articles
Interest in career building culture
Key Requirements
5+ years SaaS support experience
3+ years supporting Mid-Market/Enterprise customers