Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, US
Base: $19-$22ph; bonus: performance-based bonuses ...
3 years customer service experience
1 year veterinary medicine experience
Strong communication and leadership skills
The role involves supervising the Client Service Representative team while acting as the primary point of contact for clients at the clinic

Job Summary

  • The role involves supervising the Client Service Representative team while acting as the primary point of contact for clients at the clinic.
  • Candidates must possess strong communication skills to guide the team effectively and ensure every client interaction results in a positive impression.
  • The company offers competitive pay, performance bonuses, 401(k) matching, health insurance, and opportunities for professional growth.

Matching Summary

The role involves supervising the Client Service Representative team while acting as the primary point of contact for clients at the clinic.

Salary

Base: $19-$22/hour; Bonus: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health/dental/vision/life insurance

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong communication and leadership skills
  • Knowledge of animal handling and patient care
  • Experience with computerized scheduling programs

Nice-to-have

  • Human medical field experience
  • Degree in veterinary or relevant field
  • 1 year of leadership experience
  • Motivated and energetic personality
  • Compassionate team player

Key Requirements

  • High school diploma required
  • Minimum 3 years relevant experience
  • Minimum 1 year veterinary experience
  • Preferred 1 year leadership experience
  • Knowledge of veterinary drugs and protocols

Work Rights

Not specified

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