Specialist Ii, It Technical Support

Samsung Electronics Canada

Base: $50,000 to $70,000; bonus/equity: not specif...
Fully remote
Customer service skills
Ticket tracking system
Troubleshooting hardware and software
The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada

Job Summary

  • The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada.
  • The role involves providing the highest level of customer service and resolving tier 1 and 2 requests.
  • Employees enjoy perks such as competitive salary, medical coverage, and tuition reimbursement.

Matching Summary

The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada.

Salary

Base: $50,000 to $70,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service skills
  • Ticket tracking system
  • Troubleshooting hardware and software

Nice-to-have

  • Creative problem solving
  • Ability to multitask
  • Friendly and professional demeanor

Key Requirements

  • 5+ years of related experience
  • Relevant IT certifications
  • Experience with Windows 11 and Linux Server

Work Rights

Not specified

Tailored Resume

Cover Letter