Associate, Payroll Client Services - Sat- Wed - Amer

Datanodestream

Remote
Base: $19,650—$44,200 usd; bonus/equity: not speci...
Remote
Payroll customer service experience
Manage payroll inquiries
Exceed customer expectations
Datanodestream is seeking an Associate for their Payroll Client Services team, who will work remotely from Saturday to Wednesday. The ideal candidate should possess experience in payroll customer service, strong communication skills, and a collaborative mindset

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Datanodestream is seeking an Associate for their Payroll Client Services team, who will work remotely from Saturday to Wednesday. The ideal candidate should possess experience in payroll customer service, strong communication skills, and a collaborative mindset.

Salary

Base: $19,650—$44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Manage payroll inquiries
  • Exceed customer expectations
  • Customer support platforms like Zendesk
  • Collaboration tools like Slack and Notion
  • Resolve escalated customer issues

Nice-to-have

  • Ambitious problems
  • Future focused work culture
  • Innovation as a core value
  • Continuous learning and career development

Key Requirements

  • Experience in a payroll customer service role
  • Robust understanding of regulatory requirements
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills
  • Excel in a team-oriented environment
  • Keen interest in continually enhancing expertise

Work Rights

Not specified

Tailored Resume

Cover Letter