Service Relationship Team Lead (uae Nationals Only) - Dubai
Citi Handlowy
Dubai, United Arab Emirates
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Customer service & relationship management
Lead customer service teams
Client account relationship management
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Citi Handlowy is seeking a Service Relationship Team Lead in Dubai, specifically for UAE Nationals, to manage customer service activities and enhance client relationships within a global financial institution. The role requires leadership in customer service, relationship management, and compliance with banking policies.
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Job Summary
The overall objective is Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.
Responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function.
Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency.
Matching Summary
Match Score: 75
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Citi Handlowy is seeking a Service Relationship Team Lead in Dubai, specifically for UAE Nationals, to manage customer service activities and enhance client relationships within a global financial institution. The role requires leadership in customer service, relationship management, and compliance with banking policies.
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Skills & Requirements
Must-have
Customer service & relationship management
Lead customer service teams
Client account relationship management
Resolve client inquiries and issues
Process simplification and accuracy
Nice-to-have
Mobilize additional funds
Drive digitization strategy
Analytical thinking and automation
Key Requirements
5-7 years of Customer service & relationship management experience