Customer Experience Advisor | S1 | Retail Banking | Lifestyle 260 | Ayr 99 Hs Branch

Santander UK

Ayr, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Customer service delivery
Assist with transactions and queries
Answer customer calls
Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation

Job Summary

  • Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.
  • As a Customer Experience Advisor, you will be the first point of contact, assisting with transactions, queries, and building relationships to find solutions.
  • The role offers a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and various wellbeing benefits.

Matching Summary

Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days' holiday plus bank holidays, pension, healthcare, share plans

Skills & Requirements

Must-have

  • Customer service delivery
  • Assist with transactions and queries
  • Answer customer calls
  • Build customer relationships
  • Identify service improvements

Nice-to-have

  • Go above-and-beyond for customers
  • Flexible and can-do approach
  • Open to broad range of activities
  • Adapt to business needs

Key Requirements

  • Proven customer service experience
  • Effective communication skills
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter