Customer Experience Associate Ii

Conduent Business Services

Bangalore, India
On-site
Call center activities experience
Database update and maintenance
Adherence to established procedures
The role involves performing routine call center activities concerning business products and services while adhering to standard scripts and guidelines

Job Summary

  • The role involves performing routine call center activities concerning business products and services while adhering to standard scripts and guidelines.
  • Associates are expected to assess calls to provide immediate service or escalate issues to senior levels based on client complaints.
  • Conduent offers a culture where individuality is noticed and valued, allowing associates to personally thrive while delivering mission-critical services.

Matching Summary

The role involves performing routine call center activities concerning business products and services while adhering to standard scripts and guidelines.

Skills & Requirements

Must-have

  • Call center activities experience
  • Database update and maintenance
  • Adherence to established procedures
  • Client needs assessment skills
  • Standard script utilization

Nice-to-have

  • Warm empathetic communication style
  • Self-guided problem solving ability
  • Team integration for best outcomes
  • Individuality valued in culture

Key Requirements

  • Vocational training or equivalent experience
  • Maintain appropriate licenses and certifications
  • Ability to work under moderate supervision

Work Rights

Not specified

Tailored Resume

Cover Letter