Customer Support Engineer

HYPR

Remote, United States
Base: $60,000 - $75,000 usd; bonus/equity: equity ...
Fully remote
Call center experience required
Triage and technical troubleshooting skills
Two plus years in support role
HYPR is seeking a Customer Support Engineer to provide Tier 1 support for their customers in a remote work setting. The role requires strong technical troubleshooting skills, call center experience, and a focus on enhancing customer experience

Job Summary

  • The role serves as the first point of contact for customers experiencing issues with HYPR's identity assurance platform.
  • Candidates must possess strong analytical and organizational skills to triage incoming requests and coordinate solutions across internal teams.
  • The position offers a competitive salary range of $60,000 to $75,000 along with equity and benefits.

Matching Summary

Match Score: 85

HYPR is seeking a Customer Support Engineer to provide Tier 1 support for their customers in a remote work setting. The role requires strong technical troubleshooting skills, call center experience, and a focus on enhancing customer experience.

Salary

Base: $60,000 - $75,000 USD; Bonus/Equity: Equity included; Benefits: Not specified

Skills & Requirements

Must-have

  • Call center experience required
  • Triage and technical troubleshooting skills
  • Two plus years in support role
  • Windows and Mac operating systems knowledge
  • Networking concepts understanding DNS HTTP IP

Nice-to-have

  • Customer centric mindset
  • Positive attitude and empathy
  • Ability to think outside the box
  • Process improvement recommendations
  • Mobile computing environment troubleshooting

Key Requirements

  • Two plus years of experience in Support/Service/Help Desk/Call Center Role
  • Eligible to work in the US
  • Degree/Certification or equivalent practical experience

Work Rights

Must be eligible to work in the US

Tailored Resume

Cover Letter