Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
Knowledge management processes
Ai/ml concepts
Process mapping and analysis tools
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • Analyze knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities that drive proactive issue resolution.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Knowledge management processes
  • AI/ML concepts
  • Process mapping and analysis tools
  • Data analysis and visualization
  • KCS methodologies

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Agile self-starter

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management experience
  • 2+ years SQL and data visualization experience
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

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