Establish and lead the Customer Health CoE as the global owner of customer health strategy, frameworks, and standards
Job Summary
Establish and lead the Customer Health CoE as the global owner of customer health strategy, frameworks, and standards.
Lead global customer journey mapping to identify universal moments that matter as well as region and segment specific friction points.
Build and maintain globally consistent customer health and risk management resources, including customer health scores, lifecycle signals, and risk identification.
Matching Summary
Establish and lead the Customer Health CoE as the global owner of customer health strategy, frameworks, and standards.
Skills & Requirements
Must-have
Global customer health strategy
Customer journey mapping
Voice of Customer (VoC) strategy
Customer health playbooks
Cross-functional influence
Nice-to-have
Global mindset
Executive presence
Collaborative leader
Analytical thinker
Customer-obsessed
Key Requirements
10+ years of experience in customer success, CX, operations, strategy, or analytics
Demonstrated success building or scaling a Center of Excellence
Deep experience with customer success platforms like Gainsight
Proven ability to lead through influence across matrixed teams