Experience with freshdesk, 3cx, jira service manager
Clickedu, part of Sanoma Learning, is seeking a Customer Service Manager to establish a customer service model in Spain that surpasses expectations. The ideal candidate will lead innovative strategies to enhance customer experience using technology and data analytics, while fostering collaborative relationships within the organization
Job Summary
The Head of Customer Success will create an exceptional customer service model in Spain focused on operational efficiency and innovation.
This role drives digital transformation by adopting emerging technologies such as artificial intelligence, RPA, and predictive analytics.
The position requires building a multidisciplinary team and designing training programs focused on digital competencies and service excellence.
Matching Summary
Match Score: 85
Clickedu, part of Sanoma Learning, is seeking a Customer Service Manager to establish a customer service model in Spain that surpasses expectations. The ideal candidate will lead innovative strategies to enhance customer experience using technology and data analytics, while fostering collaborative relationships within the organization.
Skills & Requirements
Must-have
6+ years leading customer service departments
Advanced knowledge of AI and automation tools
Experience with Freshdesk, 3CX, Jira Service Manager
Proven ability to design predictive service models
Strong strategic leadership and business vision
Nice-to-have
Culture of continuous innovation
Collaborative cross-departmental relationships
Data-driven decision making capabilities
Internal role model for service culture
Key Requirements
Over 6 years of experience in complex environments