The IT Command Center Officer ensures production stability and service continuity across the enterprise by managing critical IT incidents, coordinating technical bridges, and maintaining system health
Job Summary
The IT Command Center Officer ensures production stability and service continuity across the enterprise by managing critical IT incidents, coordinating technical bridges, and maintaining system health.
This role requires strong IT Service Management (ITSM) knowledge, hands-on experience with ITSM tools, and proven expertise in managing major incidents in large-scale environments.
Weekend shift availability is mandatory, as the role includes working on weekends as part of the regular schedule.
Matching Summary
The IT Command Center Officer ensures production stability and service continuity across the enterprise by managing critical IT incidents, coordinating technical bridges, and maintaining system health.
Skills & Requirements
Must-have
ITSM knowledge and experience
Major incident management
24/7 Technical Bridge support
Weekend shift availability mandatory
IT Service Management tools
Production stability and service continuity
Nice-to-have
Breadth of IT infrastructure knowledge
Ability to pick up new technologies
Strong communication skills
Analytical and problem-solving skills
Collaboration skills
Stakeholder management
Key Requirements
Bachelor’s degree in Computer Science or equivalent