Guest Relations Manager

Fairmont Cheshire, The Mere

Knutsford, United Kingdom
Competitive salary; pension included; 28 days holi...
**
Minimum 2 years guest relations experience
Supervisory or managerial experience required
Vip and high-profile guest management
** Fairmont Cheshire, The Mere is seeking a Guest Relations Manager to enhance the luxury experience for guests in their esteemed resort located in Knutsford, UK. The ideal candidate will have a background in luxury hospitality, exceptional interpersonal skills, and a commitment to outstanding service. **

Job Summary

  • The role serves as the hotel's most visible ambassador, ensuring every guest feels recognised, valued, and personally cared for through anticipatory service.
  • Employees benefit from exclusive discounts on Fairmont properties, spa, and golf, along with a competitive salary and pension.
  • The position requires leading and developing the Guest Relations team to uphold luxury service standards while resolving concerns with discretion.

Matching Summary

Match Score: 75

** Fairmont Cheshire, The Mere is seeking a Guest Relations Manager to enhance the luxury experience for guests in their esteemed resort located in Knutsford, UK. The ideal candidate will have a background in luxury hospitality, exceptional interpersonal skills, and a commitment to outstanding service. **

Salary

Competitive salary; Pension included; 28 days holiday plus public holidays

Skills & Requirements

Must-have

  • Minimum 2 years Guest Relations experience
  • Supervisory or managerial experience required
  • VIP and high-profile guest management

Nice-to-have

  • Strong service recovery skills
  • Opera PMS system knowledge
  • Additional languages advantageous

Key Requirements

  • Minimum 2 years in Guest Relations or Front Office
  • Previous supervisory or managerial experience in hospitality
  • Understanding of UK health, safety, and GDPR requirements

Work Rights

Not specified

Tailored Resume

Cover Letter