Service Desk Mitarbeiter (m/w/d)

GPC Tools & Equipment Sydney

Not specified; includes vacation money, christmas ...
Not specified (further information needed)
1st level it support experience
Windows 10/11 and macos knowledge
Active directory user management
GPC Tools & Equipment Sydney is seeking a Service Desk Mitarbeiter to provide first-level IT support, ensuring quick and reliable assistance for colleagues. The ideal candidate should have a background in IT support, particularly in 1st Level areas, and possess strong communication skills in both German and English

Job Summary

  • You will serve as the primary contact person for IT support, ensuring colleagues receive fast and reliable assistance.
  • The role involves handling 1st Level tickets independently using ServiceNow while documenting all support requests.
  • Employees benefit from 30 days of vacation, holiday pay, Christmas bonus, and flexible working hours.

Matching Summary

Match Score: 75

GPC Tools & Equipment Sydney is seeking a Service Desk Mitarbeiter to provide first-level IT support, ensuring quick and reliable assistance for colleagues. The ideal candidate should have a background in IT support, particularly in 1st Level areas, and possess strong communication skills in both German and English.

Salary

Not specified; Includes vacation money, Christmas bonus, and company benefits

Skills & Requirements

Must-have

  • 1st Level IT Support experience
  • Windows 10/11 and MacOS knowledge
  • Active Directory user management
  • ServiceNow ticketing system usage
  • MS Office and Intune proficiency

Nice-to-have

  • MS D365, LFS, and Ping knowledge
  • Strong communication skills in German
  • Good English for 2nd Level support
  • Proactive process improvement ideas
  • Ability to work rotating shifts

Key Requirements

  • Completed training as a System Integration Specialist or equivalent
  • Fluency in German (spoken and written)
  • Willingness to work rotating shifts starting at 7:00 AM

Work Rights

Not specified

Tailored Resume

Cover Letter