Senior Director, Post-sales Operations

Diligent

Bengaluru, India
**
Customer success, support, advisory, onboarding and training
Anticipate customer needs
Elevate team capability
** Diligent is seeking a Senior Director of Post-sales Operations to lead customer operations in their Bengaluru site. The ideal candidate will focus on uniting various teams to enhance customer experiences while driving operational excellence and site culture. **

Job Summary

  • In this pivotal role, you’ll be the strategic heartbeat of our India post-sales and customer operations ecosystem—uniting Customer Success, Support, Advisory, Onboarding and Training to deliver exceptional end‑to‑end experiences.
  • You’ll anticipate customer needs before they surface, elevate team capability through targeted enablement and upskilling programs, and champion product adoption at scale.
  • Own the site culture, wellbeing and operational excellence agenda, creating a high-performing, values-driven environment that’s compliant with local policies and standards.

Matching Summary

Match Score: 75

** Diligent is seeking a Senior Director of Post-sales Operations to lead customer operations in their Bengaluru site. The ideal candidate will focus on uniting various teams to enhance customer experiences while driving operational excellence and site culture. **

Skills & Requirements

Must-have

  • customer success, support, advisory, onboarding and training
  • anticipate customer needs
  • elevate team capability
  • driving operational excellence
  • thriving site culture
  • partner closely with global leaders

Nice-to-have

  • customer needs, trends and risks
  • high-performing, values-driven environment
  • local policies and standards

Key Requirements

  • Senior leadership experience in post-sales operations
  • Experience managing multiple customer-facing teams
  • Proven track record of driving operational excellence
  • Experience in developing and implementing enablement programs

Work Rights

Not specified

Tailored Resume

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