Workplace Banking & Customer Alliance Manager

yourfuturetoday.co.za

Onsite
Workplace banking proposition development
Employer relationship management
Customer benefit program design
The Workplace Banking & Customer Alliance Manager role at yourfuturetoday.co.za focuses on developing partnerships and enhancing customer engagement to support the bank's retail strategy. The position requires a blend of sales, business management, and service excellence to build strong institutional relationships and deliver value-added propositions

Job Summary

  • The role integrates sales execution, partnership development, and customer engagement to build strong institutional relationships, deliver compelling workplace and alliance propositions, and support the bank’s broader Retail strategy.
  • Develop integrated propositions that combine workplace banking, partnerships, and lifestyle benefits, conduct market research, and build financial models to assess revenue potential.
  • Serve as the primary contact for workplace banking customers, handling escalations and resolving issues efficiently while ensuring alignment with customer segmentation strategies and product propositions.

Matching Summary

Match Score: 85

The Workplace Banking & Customer Alliance Manager role at yourfuturetoday.co.za focuses on developing partnerships and enhancing customer engagement to support the bank's retail strategy. The position requires a blend of sales, business management, and service excellence to build strong institutional relationships and deliver value-added propositions.

Skills & Requirements

Must-have

  • Workplace banking proposition development
  • Employer relationship management
  • Customer benefit program design
  • Service performance monitoring
  • Operational rigour and compliance

Nice-to-have

  • Financial wellness initiatives
  • Digital activation campaigns
  • Joint marketing initiatives
  • Customer feedback analysis

Key Requirements

  • National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

Work Rights

Not specified

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