Uk Account Coordinator

Case Law Reporter

United Kingdom
Managing large publisher accounts
Customer training for software
Troubleshooting software-related issues
The Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software

Job Summary

  • The Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software.
  • Maintaining direct contact with customers and troubleshooting software-related issues that they and their end-users may experience.
  • We promote a healthy work/life balance across the organisation.

Matching Summary

The Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software.

Skills & Requirements

Must-have

  • managing large publisher accounts
  • customer training for software
  • troubleshooting software-related issues
  • reporting and tracking system bugs
  • liaison between customers and staff
  • managing all products for assigned customers

Nice-to-have

  • exploring new developments
  • optimizing editorial and publishing workflows
  • collaborative team environment
  • continuous knowledge growth
  • healthy work/life balance

Key Requirements

  • Experience in software support/customer service
  • Experience in scholarly publishing industry
  • Accredited education in related field
  • Demonstrated excellence in written and verbal communication
  • Detailed orientated with exceptional organizational skills
  • Eligible to live and work in the UK

Work Rights

Eligible to live and work in the UK

Tailored Resume

Cover Letter