Director, Customer Experience, Global Business Services (gbs)

AstraZeneca

**
Extensive experience in gbs ecosystems
Hands on experience with enterprise cx platforms
Proven track record of developing cx operating models
** AstraZeneca is seeking a Director of Customer Experience for its Global Business Services (GBS) division. The role involves shaping the customer experience strategy and enhancing customer advocacy through measurable business outcomes, while fostering a culture of collaboration and innovation. **

Job Summary

  • The Director, Customer Experience is a strategic role that shapes the CX agenda across GBS.
  • This position enhances customer perception and contributes to new business opportunities.
  • AstraZeneca promotes a collaborative environment that values diverse perspectives and innovation.

Matching Summary

Match Score: 75

** AstraZeneca is seeking a Director of Customer Experience for its Global Business Services (GBS) division. The role involves shaping the customer experience strategy and enhancing customer advocacy through measurable business outcomes, while fostering a culture of collaboration and innovation. **

Skills & Requirements

Must-have

  • Extensive experience in GBS ecosystems
  • Hands on experience with enterprise CX platforms
  • Proven track record of developing CX operating models

Nice-to-have

  • Ability to influence senior leaders
  • Strong understanding of CX data structures
  • Good written and verbal communication skills

Key Requirements

  • 5 – 10 years of experience in similar roles
  • Experience in customer journey mapping
  • Ability to drive change without direct authority

Work Rights

Not specified

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