Phi - Senior Data Analyst- Customer Service

Prudential Corporation Asia Ltd

Mumbai, India
On-site
Design comprehensive reporting framework
Develop insights focused reports
Conduct cohort analysis
Design comprehensive reporting framework for performance management and business trend monitoring

Job Summary

  • Design comprehensive reporting framework for performance management and business trend monitoring.
  • Conduct cohort analysis and transaction-level data evaluation to identify characteristics that can drive customer experience/retention.
  • Leverage analytical tools to design insights focused reports/trend analysis.

Matching Summary

Design comprehensive reporting framework for performance management and business trend monitoring.

Skills & Requirements

Must-have

  • Design comprehensive reporting framework
  • Develop insights focused reports
  • Conduct cohort analysis
  • Transaction-level data evaluation
  • Leverage analytical tools
  • Business management reporting

Nice-to-have

  • Empathize with the customer
  • Differentiated customer experience
  • Agile methodologies
  • Co-creation and collaboration
  • New age digital tools

Key Requirements

  • Bachelor's degree in IT, Computer Science, or Electronic Engineering
  • 2-5 years of experience in banking, financial services, insurance
  • Experience in data modelling, data analytics, and business automation tools
  • Programming skills in Python, SQL
  • Experience with visualization tools (Tableau, PowerBI)
  • Experience with Machine learning and GenAI

Work Rights

Not specified

Tailored Resume

Cover Letter