NMI is seeking a Support Specialist to join their Customer Support team remotely. The role involves providing support for NMI software products, onboarding customers, and ensuring high-quality service while collaborating with internal teams
Job Summary
You will provide support on a range of NMI software products to our live customers via online tickets.
The primary function of the role will be to work as part of the general support team, reporting directly to the Support Manager.
At NMI we are proud of our people-first culture, we know that our people are what makes NMI great and they are at the centre of everything that we do.
Matching Summary
Match Score: 85
NMI is seeking a Support Specialist to join their Customer Support team remotely. The role involves providing support for NMI software products, onboarding customers, and ensuring high-quality service while collaborating with internal teams.
Skills & Requirements
Must-have
Excellent customer service skills
Excellent IT knowledge
Proven problem solving ability
Ability to handle complex data
Excellent communication skills
Nice-to-have
Natural problem-solver
High attention to detail
Proactive and shows initiative
Positive 'can do' attitude
Curiosity and creativity
Key Requirements
Experience of the payments and/or FinTech industry