Guest Experience Ambassador

Four Seasons

Venice, Italy
Base: competitive salary + wages; bonus/equity: no...
Luxury hospitality experience
Guest relations and service
Fluency in english and italian
The Guest Experience Ambassador is the heart and soul of our guest journey, creating meaningful emotional connections and curating bespoke experiences

Job Summary

  • The Guest Experience Ambassador is the heart and soul of our guest journey, creating meaningful emotional connections and curating bespoke experiences.
  • The role involves supporting recognition, engagement, and service recovery while ensuring a seamless, high-touch stay from pre-arrival to post-stay follow-up.
  • Four Seasons offers competitive salary and benefits, excellent training and development opportunities, employee discounts, and complimentary meals and dry cleaning.

Matching Summary

The Guest Experience Ambassador is the heart and soul of our guest journey, creating meaningful emotional connections and curating bespoke experiences.

Salary

Base: Competitive Salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, employee discount, complimentary meals and dry cleaning

Skills & Requirements

Must-have

  • Luxury hospitality experience
  • Guest relations and service
  • Fluency in English and Italian
  • High emotional intelligence
  • Use of hotel systems and CRM tools
  • Multitasking in fast-paced environment

Nice-to-have

  • Cross-cultural sensitivity
  • Polished and gracious manner
  • Personalized guest communication
  • Collaborative teamwork
  • Attention to detail

Key Requirements

  • Proven luxury hospitality experience
  • Guest Relations or Front Office background
  • Fluency in English and Italian
  • Legal right to work in Italy

Work Rights

Legal right to work in Italy

Tailored Resume

Cover Letter