Apu / Customer Quality Engineer

valeo.in

Customer complaint management
Root cause analysis
Corrective and preventive actions
Serve as the main point of contact for customers on all quality issues, building strong relationships based on trust and responsiveness

Job Summary

  • Serve as the main point of contact for customers on all quality issues, building strong relationships based on trust and responsiveness.
  • Lead and coordinate cross-functional teams to investigate the root causes of customer-reported defects and field failures.
  • Track and report on key customer quality metrics, such as Parts Per Million (PPM), complaint response time, and warranty claim rates.

Matching Summary

Serve as the main point of contact for customers on all quality issues, building strong relationships based on trust and responsiveness.

Skills & Requirements

Must-have

  • Customer complaint management
  • Root cause analysis
  • Corrective and preventive actions
  • Customer quality metrics tracking
  • Cross-functional team leadership

Nice-to-have

  • Drive internal process enhancements
  • Foster collaborative partnership
  • Champion continuous improvement culture

Key Requirements

  • 3-5 years quality engineering experience
  • Bachelor's degree in Engineering
  • Customer-facing technical experience
  • Proficiency in structured problem-solving
  • Knowledge of core quality tools (APQP, PPAP, FMEA, SPC, MSA)

Work Rights

Not specified

Tailored Resume

Cover Letter